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At Find A Great Therapist, we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). We collect details like your name, email, phone number, suburb, and any information you provide through inquiries or interactions with our website.

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At Find A Great Therapist, customer satisfaction matters. This policy explains your refund rights under Australian Consumer Law when using our platform to connect with therapists or access optional services. We are a referral platform, not therapy providers, and are not involved in fees paid directly to therapists. Refunds may be issued for optional services like priority matching or enhanced listings if they weren’t delivered as described, were disrupted by technical issues, were charged in error, or were canceled before delivery. Email admin@findagreattherapist.com with details and proof to request a refund.

We do not manage refunds for therapist services. For any issues with sessions or payments, contact the therapist directly. We’re not liable for therapist performance, fees, or cancellations, though we welcome feedback.

Refunds are not available for change-of-mind purchases or correctly delivered services. Under Australian Consumer Law, you’re entitled to a remedy if services were not delivered with due care, didn’t match their description, or had major failures.

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